Thank you for shopping with Voltara. We want you to feel confident when placing an order with us.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Items that are damaged by misuse, installed incorrectly, missing parts, or returned without original packaging may not qualify for a refund.
How to Start a Return
To request a return, please contact us with your order number and reason for return. Once approved, we will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.
Refunds
Once your return is received and inspected, we will notify you about the approval status of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days.
Order Cancellations
Orders may be cancelled within 24 hours of purchase. After this time, the order may already be processed and unable to be cancelled.
Contact Us
For return requests or questions, please contact us through our Contact page.
Shipping Policy
Thank you for shopping with Voltara. We are committed to processing and shipping your order as quickly and safely as possible.
Order Processing
Orders are processed within 1–3 business days, Monday through Friday, excluding weekends and holidays.
Shipping Times
Delivery times begin after your order has been processed and shipped.
Country
Estimated Delivery Time
United States
5–12 business days
United Kingdom
6–15 business days
Australia
8–18 business days
Canada
6–15 business days
New Zealand
7–18 business days
Tracking Information
Once your order has shipped, you will receive a tracking number by email. Please allow up to 48 hours for tracking updates to appear.
Multiple Shipments
Some orders may arrive in multiple packages. If your order contains multiple items, they may be shipped separately and arrive on different dates.
Shipping Delays
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, holidays, high order volume, or circumstances beyond our control.
Customs, Duties & Taxes
Customers are responsible for any customs duties, taxes, or import fees that may apply to international orders.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
Contact Us
If you have any questions about your order or shipping, please contact us through our Contact page.
